O&O Candle Co. uses different carriers to get your order in fastest - safest way to your door.

All orders are processed and shipped from our facility within 1–2 business days.

All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate.
(It is the customer's responsibility to cover all international custom fares and duties if needed.)

Due to the nature of our products, used candles (/sprays/diffusers) cannot be returned or refunded. However, we will replace or refund products damaged during shipment -
if photographic proof of damage and receipt is submitted to sales@oocandles.com within 48 hours of arrival.

In the event the package is damaged during shipping you may return your unused candle(s)/ products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at sales@oocandles.com for details. Otherwise, returns and/or exchanges are not accepted.

Orders are processed when received. To make a change, please call us at
054-560-1911 or reach out via our contact forms as soon as possible.
Every effort will be made to accommodate your request

Check out all our tips & tricks on our - Candle Care & Tips page. :-)

at O&O, we pride ourselves in carrying products that are clean, sustainable, vegan, all natural and toxic free.

All of our fragrances are paraben and phthalate-free, follow strict international safety standards, and never tested on animals.

Each product page has a complete list of ingredients.

The candles we feature are made with either soy or coconut wax, cotton core wicks, and a blend of fine fragrance oils that consist of natural and man-made materials.

Candle tunnelling happens when a candle burns down its centre, leaving a ring of hard wax around the outside. This is a result of your candle not given enough time to fully melt to the edges (around 2 hours). This leftover wax means your candle won’t achieve it’s maximum burn-time and the wick will become more and more difficult to light and eventually be drowned by melting wax.

Thankfully, there are a number of things you can do to help your candle burn evenly and efficiently, leaving as little residual wax as possible. Our favourite method is using foil:

1. Light your candle. Poke a hole in a piece of aluminium foil and place around the top of the candle.

2. This allows the heat to stay in and melt the rim of hard wax on the sides. Keeping your candle in eye sight at all times, leave it sitting for 1-2 hours. Check every half hour, and eventually you’ll have a good even wax pool and a re-set candle. Please be careful when removing the foil, it will be hot!

3. Note: If there’s too much liquid wax that is now drowning the wick, use a tissue paper to soak up the excess (when candle is unlit) and level out the wax! The aim of the foil method is to increase the heat trapped at the top of the candle, hopefully enabling the stubborn hard wax left up the sides to melt.

Learn more tips - Here !